Call Us: +86 138 6599 1415
Follow Us:

Q & A

1 Q: How to contact with us?

   A: Choose the product you prefer and leave a message there, or find contact details on our home page, there are contact information, you can contact us anytime and we will reply within 24 hours.


2 Q: What is the delivery way?

   A: Normally our samples will be sent by express like DHL, FEDEX, UPS or EMS, and bulk order will be sent by sea or air.You may choose your favorite express services and ask us the total shipping charge. If by sea, please tell us which terms you prefer,FOB, CNF, or CIF. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.


3 Q: How to inspect the cargo?

   A: Our factory has professional QC and we also welcome our customer delegate QC to our factory.   


4 Q: How can we do if we send you payment, but you don’t send us our order?

   A: This situation is impossible to happen, but if you send us payment, please inform us or send us bank slip, so that we can make the production and arrange shipment earlier.


5 Q: What could we do if we find your goods are not in good performance?

   A: Please send us detailed reports and if problems are really caused by our factory, we will pay compensation according to your loss.


6 Q: How do I pay?
   A:We prefer to use T/T bank transfer when order invoice amount over USD1500.00. Under USD1500.00, Western Union and PayPal are acceptable.

Contact Us
  • Address: NO.30 YONGHONG ROAD, HEFEI, CHINA
  • Phone: +86 138 6599 1415
  • Skype: +86 138 6599 1415
  • Whatsapp: +86 138 6599 1415
  • Email: brucezou@ahgraceman.com
  • Monday-Saturday: 9:00 am - 10:00 pm(GMT+8)
    Sunday: Closed
Say Hey
Name:
E-mail:
Message:
  
Qr
CopyRight 2010-2017  Graceman Industrial & Trading Co., LTD